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Casino Action » Privacy Policy

Privacy Policy

This Privacy Policy describes how Casino Action handles your personal data when you open an account. It explains which information we collect, how we use it, when it may be shared or disclosed, and the choices and rights available to you.

Casino Action is committed to safeguarding and respecting your personal information. Please review this policy carefully to understand how your data is handled. It covers the following topics:

  1. Data Controller
  2. Information we collect
  3. How we use your personal data
  4. Disclosure of your information
  5. Retention of your information
  6. Data security
  7. Your rights
  8. Contact us
  9. Changes to the Privacy Policy
  10. Verification Policy

Throughout this policy, personal information and personal data mean information relating to an identified or identifiable natural person.

Data Controller

The Data Controller is Casino Action, which is managed by Fresh Horizons Limited, Palm Grove House, PO Box 438, Road Town, Tortola, British Virgin Islands, VG1110.

Personal information we collect about you

  1. The personal data we collect may include, without limitation:
    1. Your name, date of birth, and gender.
    2. Contact information, including your email address, postal address, mobile number, or telephone number.
    3. Identification and supporting documents, such as photo identification, proof of address, bank statements, or utility bills, to meet customer due diligence obligations and establish the source of funds.
    4. Your account username.
    5. Credit or debit card details and other financial payment information.
    6. Communications and information exchanged with you, including emails, telephone conversations, and messages sent through our online chat service.
    7. Records of your account activity, including deposits, withdrawals, and wagers.
    8. Information about your online activity, such as your IP address, browser, and the devices you use to access our services. Further details are available in our Cookies Policy.
    9. Any other information requested or obtained from you to register and maintain your account.
  2. We collect your personal information when:
    1. You register for and use a Casino Action account.
    2. You contact us.
    3. You make a deposit or withdrawal using a financial instrument, such as a payment card, bank account, or e-wallet.

How we use your personal data

Legal bases for processing

We process personal data on one or more of the following legal bases:

  1. Processing is necessary to perform a contract.
  2. A legal obligation requires us to use your data for a specific purpose.
  3. You have given your consent.
  4. Processing is necessary for legitimate interests pursued by our company or a third party.

Purposes of processing

  1. We use information such as your name, email address, telephone number, and device details to create and manage your account. This information also enables us to provide technical assistance and customer support, confirm your identity, process payment information, and send essential account and service notices under our [terms and conditions](/en/terms/).
  2. We process your personal information to confirm your age and check the accuracy of your registration details. This may involve sharing information with financial institutions and other third parties. These checks are necessary to fulfil our legal obligations.
  3. We may use personal information to develop new services and improve existing ones based on customer preferences and our analysis of usage or activity patterns. This processing serves our legitimate interests in providing relevant content and improving your experience.
  4. We use your personal information to verify your age and the accuracy of the details supplied during registration. As part of this process, information may be disclosed to financial institutions and other third parties. This processing is required to meet our legal obligations.
  5. We process personal data to send marketing communications through electronic and other channels in pursuit of our legitimate interests. We may send these communications during your relationship with us and, unless you instruct us otherwise, for a reasonable period after that relationship ends.Marketing messages explain how to unsubscribe from future communications. You may also manage your information and change your marketing preferences at any time by contacting. Please allow up to 48 hours for changes to your marketing preferences to take full effect. Even after you unsubscribe from marketing emails, we may still need to send important information concerning your accounts.
  6. We may need to use personal information to prevent crime and fraud and to comply with relevant regulatory requirements. We may also use it when responding to regulatory bodies and other public or government authorities.
  7. In pursuit of our legitimate interests, we may use profiling or automated decision-making to better understand your interests and preferences. This may involve your location, age, gameplay, and other personal data.You have certain rights concerning profiling and automated decision-making where a decision may have a legal effect on you. Please refer to the “Your rights” section below for further information.
  8. We may need to use and retain personal information for risk management or to protect our rights and property, or the rights and property of others, in accordance with our legitimate interests. This also includes training and improving our artificial intelligence systems.

Disclosure of your information

We may share some of your personal information with third parties, or obtain personal data from them, in the following circumstances:

  1. We may engage trusted third parties to process your information and provide services to us worldwide. These services include customer support, information technology, payments, sales, marketing, and data analysis. Our agreements with partners may also require information sharing to calculate fees and benefits owed.
  2. If we buy or sell a business or assets, we may disclose your personal data to the prospective buyer or seller.
  3. If a third party acquires us or substantially all of our assets, the personal data we hold about customers will form part of the assets transferred.
  4. We may disclose or share your personal data when required by law or when responding to requests from government agencies, including law enforcement bodies and other public authorities.
  5. We may share information to enforce or apply our [terms and conditions](/en/terms/).
  6. We may share information to protect our rights, users, systems, and services.

Retention of your information

We retain your data for as long as it is needed for legal or business purposes. We actively review the information in our possession. Once there is no longer a customer, legal, or business reason to retain it, we securely delete it or, in certain cases, anonymise it.

In some circumstances, we may be required to keep your information indefinitely. This may apply, for example, under our responsible gambling and self-exclusion procedures or anti-money laundering obligations.

Data security

We implement appropriate safeguards to protect your personal data from unauthorised access, unlawful use, accidental loss, corruption, or destruction.

Our technical safeguards include encryption, tokenization, and password protection for your information and the systems where it is stored. We also apply operational safeguards, such as restricting the number of people who can access databases containing your casino account information.

Transfers outside the European Economic Area (EEA)

We transfer personal data only to countries considered to provide an adequate level of legal protection, or where alternative arrangements and additional safeguards, such as certification schemes, protect your rights. These arrangements require recipients to protect the data to the same standards required within the EEA.

Your rights

You have certain rights in relation to the personal information we process. These include the right to access your information or obtain copies of it.

You may also request that your personal information be corrected, amended, or deleted. You can object to its processing or request limitations or restrictions on how it is processed.

You may withdraw consent, including consent to receive marketing correspondence, by opting out of those communications or contacting The Casino Support Centre.

If we cannot reach a satisfactory resolution with you, you have the right to complain to the relevant supervisory authority in your country.

Please note:

  1. These rights are not absolute. Requests remain subject to applicable legal requirements, including gambling regulations and other legal and ethical reporting or document-retention obligations.
  2. We may charge administrative fees for requests that are manifestly excessive and/or unfounded.
  3. Requests may take up to 30 days to process.

Changes to the Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We may notify you of substantial changes by email or other means.

Any changes take effect on the stated “Updated” date. By continuing to use the Services after that date, you accept the changes and agree to be bound by them.

Verification Policy

  1. By registering an account with Casino Action, the Player consents to any verification the Casino requires.
  2. Casino Action reserves the right to request verification documents after deposits and/or before processing a withdrawal.
  3. Where necessary for fraud or anti-money laundering investigations, the Casino may request further information to establish the Player’s source of funds and/or wealth.
  4. Casino Action may request clear copies of documents for verification purposes, including, but not limited to:
    1. A valid identity document, such as a passport, national identity card, or driver’s licence.
    2. A copy of the relevant payment card showing the cardholder’s name, or evidence of the deposit method used, where applicable.
    3. Proof of residence, such as a bank statement or utility bill, no older than 3 months.
  5. If considered necessary, Casino Action may require these documents to be certified by a registered Notary.
  6. Casino Action permits casino play only by persons older than 19 years of age. If anyone using the casino software is found to be under 19, all their gameplay will be voided and any winnings forfeited. Casino Action may also report the matter to the relevant authorities.
  7. During verification, Casino Action reserves the right to request information about the extent of the Player’s intended gambling.
  8. Documents submitted to Casino Action will be kept confidential and stored for five years from the date the Player’s account is closed, unless a regulatory requirement obliges the Casino to retain them for longer.
  9. Casino Action uses a risk-based approach to reduce money laundering, fraud, and criminal activity. If the Casino cannot verify a Player’s identity, it may freeze the account and withhold any payment.

Updated: 14/09/2026 12:00:00 +1100